Refund & Return Policy

Refund & Return Policy

At Seastarstudio, customer satisfaction is our core priority. We stand behind the quality of our handbags and aim to provide a fair, transparent, and customer-friendly return and refund experience. By placing an order on seastarstudio.com, you agree to the terms outlined in this policy.

1. Return Eligibility Overview

We offer a generous 60-day return window to give customers ample time to evaluate their purchase.

• Return Window: 60 days from the delivery date.
• Refund Processing Time: Within 8 business days after return approval.
• Restocking Fees: None.
• Return Fees: None (No administrative or handling fees apply).
• Refund Amount: 100% of the item purchase price.

2. Return Window (60 Days)

Customers may request a return within 60 calendar days from the date the order is marked as delivered by the carrier. Requests submitted after this window may not be eligible for a return. This extended period allows you sufficient time to assess the style, quality, and functionality of your handbag.

3. Condition of Returned Items

To be eligible for a refund, returned handbags must meet the following conditions:

• Unused, unworn, and in their original condition.
• Free from stains, odors, scratches, or any signs of damage.
• Returned with original packaging and tags (if applicable).
• Items showing signs of excessive wear or alteration may not qualify for a refund.

4. Return Process

To initiate a return for your handbag, please follow these steps:

1. Contact Seastarstudio customer support at support@seastarstudio.com within 60 days of delivery.
2. Provide your Order Number and the item(s) you wish to return.
3. Await return authorization and detailed shipping instructions from our team.
4. Ship the item back to us according to the provided guidelines.

5. Refund Method & Timeline

Once your return is received and inspected (typically within 1–3 business days), we will notify you of the approval or rejection of your refund.

• Refund Method: Approved refunds are processed using the original payment method used at checkout (Credit Card, Debit Card, or PayPal).
• Timeline: Funds are usually issued within 8 business days after approval. Please note that the time it takes for the refund to reflect on your statement depends on your financial institution.

6. Damaged or Incorrect Items

If your handbag arrives damaged, defective, or if you received the wrong item, please notify our support team within 48 hours of delivery. Provide clear photos of the issue, and we will resolve the matter promptly by offering a replacement or a full refund at no additional cost to you.

7. Exchanges

At this time, Seastarstudio does not process direct exchanges. If you would like a different color or style of handbag, please return the original item for a refund and place a new order separately.

8. Contact Information

For any questions regarding returns, refunds, or eligibility, please contact our support team:

• Company: Seastarstudio
• Address: 6314 Rincon Way, Dallas, TX 75214-2039, United States
• Email: support@seastarstudio.com
• Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)